একটি রেস্তোরাঁ অ্যালার্জি নোটস অ্যাপ তৈরি করুন—গ্রাহকের অ্যালার্জি তথ্য সংরক্ষণ, পুনরাবৃত্তি অর্ডারগুলো চিহ্নিত করা এবং স্টাফকে নিরাপদ খাদ্য পরিবেশনে সাহায্য করা সোজা ও কার্যকর ওয়ার্কফ্লো দিয়ে।
Start with the highest-risk repeat-order paths: phone orders, counter pickup, and regulars who reorder the same items. Make the allergy banner show up during order entry and again on the kitchen ticket so the note can’t be missed when decisions are made.
Record the exact allergen, the severity as the guest describes it, and any must-follow handling rule like avoiding cross-contact or shared fryers. Add a “last confirmed” date so staff know whether to re-check details instead of guessing.
Treat an allergy as a safety warning, an intolerance as a sensitivity with clearer limits, and a preference as a service choice. Keeping these separate prevents staff from ignoring alerts because they’ve been trained by too many “non-safety” notes.
Show the warning where the order is taken, not buried in a customer profile that no one opens. A consistent banner plus a required acknowledgment at checkout creates a short pause to read and repeat the note back before the ticket hits the kitchen.
Use one primary identifier per channel, usually phone for calls and email for online orders, and make it easy to confirm you’ve selected the right person. If two profiles look similar, staff should see a quick tie-breaker like last order date or an “allergy on file” flag before they proceed.
Support multiple people under one account and attach the allergy profile to the specific meal, not just the overall order. If the same phone number is shared, staff should be prompted to choose “Sam (peanut)” vs “Mia (dairy)” every time.
Ask for consent in one clear sentence and keep the saved data minimal: what to avoid, how serious it is, and how to handle it. Let guests update or delete it on request, and avoid collecting extra health details that your team won’t use.
Default to view access for most staff and restrict editing of permanent allergy details to managers or trained leads. If anyone can capture new info, route it into a “needs review” update so the team doesn’t overwrite critical details without confirmation.
Give staff a simple script they use every time: ask, repeat back what’s on file, then confirm severity and any handling needs. Consistency matters more than length, especially on busy shifts when people rely on habit.
Default to buying or using what your POS already supports if it reliably shows alerts during ordering and on kitchen tickets. If your workflow is unusual or you need tighter control, a small custom tool can work well, and platforms like Koder.ai can help you prototype quickly as long as you keep the first version simple and focused.